Support

Ask us anything. During early access we answer by email as quickly as we can.

Common questions

Is PaxFi a traditional VoIP number service?

PaxFi is designed to combine U.S. phone numbers with internet-based calling and messaging. Number classification and internet-based delivery describe different parts of the service.

Can I receive verification texts?

Supported verification texts can be received where the sending service and network routing allow them. We cannot guarantee acceptance or delivery from every bank, app, or website.

Does PaxFi include mobile data or a SIM?

The app-based service uses an existing internet connection. Any SIM, eSIM, or mobile data offering will be listed separately if available.

Can I use PaxFi outside the United States?

Availability depends on your location, internet connection, plan, and applicable service restrictions. Check supported locations before purchase.

Can I keep my number long-term?

Number retention depends on maintaining an eligible active subscription and following the service terms. Review the suspension and cancellation rules before subscribing.

Can I port my existing number?

Number porting is not currently available. Porting options will be listed here if and when they are supported. Do not cancel your existing service before a confirmed transfer is completed.

Are apps available now?

Not yet — apps are in development. Only download PaxFi from the official links shown on this website. If a platform is marked Coming soon, it is not yet available.

Can I cancel my subscription?

Yes — when plans launch, the checkout page and cancellation policy will explain renewal dates, cancellation timing, refunds, and what happens to your number.